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- Restore a subscription when switching phones
Make sure to sign in with the same Apple ID used when purchasing the item.
Open the app, click on Settings, then click on Subscription, and finally click on "Restore Purchases" to restore.
- Use subscription on Mac, iPad, and iPhone simultaneously
Make sure to sign in with the same Apple ID used when purchasing the item.
Open the app, click on Settings, then click on Subscription, and finally click on "Restore Purchases" to restore.
- Why can't Apple accounts be used on Android, Web, or Windows?
Due to platform differences, Apple accounts are not compatible with Android, Web, or Windows, and cross-platform login is not supported. To reflect this, we offer more affordable pricing and support refunds at any time.
- How to sync projects between iPhone, Mac, and iPad devices?
Please update to version 3.7.0. After updating, your projects will automatically sync across iPhone, Mac, and iPad.
- If you purchased but your Pro features are not unlocked, please try the following steps:
Open the app and go to General Settings → Help & Support → Manage Subscriptions to verify that your Apple subscription is active.
If the subscription is active, tap Restore Purchase in the app.
Make sure you are signed in with the same Apple ID used for the purchase.
If the issue persists, refunds are supported at any time. You can request a refund from Apple via: https://reportaproblem.apple.com/
- How to use the Grain feature?
The Grain option controls how Parts are oriented relative to Stock Panels.
When Grain is enabled (checked):
The Part’s length will always align with the Stock Panel’s length, and the Part’s width will align with the Stock Panel’s width.
This ensures the grain direction (wood orientation) is preserved, and rotation is not allowed.When Grain is disabled (unchecked):
Parts can rotate freely during optimization, and the system will ignore grain direction to achieve the best material usage.
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